Network Technician I or II Job Description

 

We are looking for a Network Technician I or II to join our winning team and learn to serve the fine business owners of Chattanooga well.  Your role is to shadow your lead technician, take notes, and learn to be your lead technician's trusted backup for all clients.  You will likely realize very quickly that the I.T. world is not a technological playground . . . it is a business in which many people rely on you to know your stuff, do the right thing, and work hard to maintain the order and stability of their systems.  You will learn to maintain a professional and pleasant work environment, ensuring high levels of organizational effectiveness, communication, and safety.  Your duties and responsibilities include documentation for the company and clients, managing billable and non-billable time entries, invoicing clients, scheduling meetings and appointments, and providing general technical support to our clients.  You will maintain a clean working environment and cooperate with your peers to maintain common areas.  Previous experience as a Network Technician, or equivalent position by another title, would be an advantage. A successful Network Technician I or II should know the fundamentals of basic networking, have some experience with a variety of operating systems and office software (Windows 10-11, Mac OS X, Windows Server 2012-2022, QuickBooks, Microsoft Office Suite) and be able to learn our processes quickly, and troubleshoot/problem-solve with ease.

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Your quality of work will be evaluated based upon accuracy, organization, communication, documentation, and other metrics to ensure high quality, effectivity and efficiency.  

 

We sell one product:  TIME 

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We sell time in the form of Labor and in the form of Consultation.  Billable time minimum requirements must be met to maintain employment and exceeding billable time expectations will be rewarded with healthy bonuses.

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• Daily Tech Support for many clients in person on site, or remote assistance using phone and remote access tools.

• Ensure that all services, time, hardware, software, and licensing are invoiced and on time.

• Daily monitoring and maintenance of the Support Queue to ensure that clients are served accurately in a timely manner and your time, hardware, software, parts, supplies, etc., are billed accordingly.

• Assisting with marketing material printing, production, folding, mailing, etc.

• Scheduling meetings with StarNet personnel, clients, and vendors.

• Errand tasks, such as picking up supplies for the office or for techs at a remote job site, acquiring client gifts, ordering items online, and making deliveries, as needed.

• Participate in bi-weekly Billing meetings.

• Sharing of common office duties, such as cleaning own work space daily and maintaining common areas.

• This position has a lot of potential for advancement.

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Benefits on Day One:

Birthday off with pay

Downtown YMCA Family Membership

Maximized Holiday Time

 

Benefits After 90-Day Probationary Period:

40 Hours/Year Personal Time (Full Time)   24 Hours/Year (Part Time)

Aflac Insurance Options

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Vacation:

40   Hours (Full Time) or 24 Hours/Year (Part Time) on Anniversary 1

80   Hours (Full Time) or 32 Hours/Year (Part Time) on Anniversary 4

120 Hours (Full Time) or 40 Hours/Year (Part Time) on Anniversary 7

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Job Type: Full-time or Part Time, depending on applicant's experience and preference, and Management's preference.

 

Salary: Commensurate with experience.

 

Requirements:

• Must submit your résumé (Required)

• Must complete the StarNet Pre-Employment Technical Acumen Assessment (Required, by invitation only)

• High school or equivalent (Required)

• Day Shift (Required)

• Fluent English (Required)

• Valid Driver's License (Required)

• US work authorization (Required)

• Microsoft Office: 1 year (Required)

• Must know the fundamentals of basic networking, have some experience with a variety of operating systems and office software (Windows 10-11, Mac OS X, Windows Server 2012-2022, QuickBooks, Microsoft Office Suite)  (Required)

• Must be willing to sign and abide by NDA (Required)

• Must be willing to sign and abide by Non-Compete Agreement (Required)

• Must be willing to submit to a background check (Required)

• Must be willing to submit to a drug screen (Required)

• Must currently reside in the Chattanooga, TN Area (Required)